Title: Customer Finance Support Specialist (Hybrid)

Location:

Pittston, PA

Business Unit:Finance

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Pittston, PA

Customer Finance Support Specialist Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package Effective on Day 1

• Paid Time Off Program

• Profit Sharing

• Hybrid Work Environment

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

This is an hourly position that is responsible for determining credit limits and payment terms for customers; initiating collection calls and written correspondence on past due accounts while working cooperatively with customers and Benco personnel to secure payment, retain the customer and provide the best customer experience possible. The position requires that the team member must be able to identify and determine possible acceptable solutions, i.e., payment plans, BAPP loans, with Customer Finance Support Manager and Group Leads guidance.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively verbally and through written methods
• Problem solver, adaptable, and agile thinker
• Clear communicator with active listening skills
• Windows and Microsoft Office proficient
• Ability to work independently and in a team environment
• Ability to prioritize and manage multiple tasks and/or projects
• Attention to detail and outstanding organizational skills

Do These Responsibilities Interest YOU?

• Performs other duties as assigned
• Complies with all policies and standards to support the efficient operations of the department and company
• Demonstrates strong customer service and interpersonal skills while serving as Benco's collections advocate.
• Thoroughly reviews every account on hold prior to extending credit by obtaining a Customer Information Form and performing a soft credit check.
• Efficiently generates emails and communicates to customers, Territory Representatives and Regional Managers to discuss and resolve delinquent accounts.
• Accurately processes finance charge credits within established policy.
• Present acceptable solutions to internal and external customers to reduce past due AR and decrease financial risk while not impeding Sales efforts.
• Effectively address and resolve all equipment accounts that are 1 - 30 days or more past due.
• Minimum account resolution standard is an average 40 customer contacts per day on past due accounts dependent on current workload and projects.
• Effectively coordinates payment plans with territory representatives, equipment specialists, and accounting.
• Approves transfer and reimbursement on equipment and merchandise accounts.
• Effectively addresses billing issues relating to problem installations.
• Performs check, ACH and credit card processing on accounts.
• Makes collection calls on IDP merchandise accounts 61 days and over and/or 31 days on Strategic Market accounts.
• Effectively performs account reconciliations for accounts past due.
• Efficiently runs a TRW/D&B credit report on new accounts to determine credit-worthiness.
• Sends 60 day dunning letters to customers.

Do YOU Meet These Requirements?

• 5+ years of experience supporting customers in a professional setting
• Previous credit and collections experience, preferred
• High School Diploma, required
• Effectively communicates (reads, writes, and speaks) English

 

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!