Senior Manager, Professional Services

ManagerManagerFull TimeRemoteTeam ,Since 2009H1B SponsorCompany Site LinkedIn

Location

United States

Posted

57 days ago

Salary

$220K / year

Bachelor Degree6 yrs expEnglish

Job Description

• Stack Overflow is expanding its Professional Services function to meet growing enterprise demand. • You’ll lead a Community Delivery team (already in place) and Forward Deployed Engineering team (yet to be hired). • Build the operational foundation, delivery playbooks, and commercial engine that scales from seven figures to eight. • Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering). • Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable. • Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team. • Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership. • Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable.

Job Requirements

Six to ten years in professional services, customer success, or consulting delivery roles within B2B SaaS, with at least three to six years managing individual contributors or leads.
Demonstrated experience launching or significantly iterating service offerings, you've built playbooks, and optimized for sales and delivery effectiveness.
Hands-on scoping experience and executive presence; you've sat across from customers, qualified requirements, written SOWs, and presented success roadmaps to the C-Suite.
Financial literacy to build utilization models, understand margin dynamics, and read a services P&L.
Executive communication skills; you'll join C-level QBRs and need to hold the room.
Experience in developer tools, knowledge management, or platform/API products where the buyer is technical.
Background in environments where services had to prove ROI to justify existence (PE-backed, high-growth SaaS, or turnaround situations).
Familiarity with MCP, RAG architectures, or enterprise AI deployment. You don't need to code, but you need technical credibility.

Benefits

Competitive Base Salary
Generous paid vacation
Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
Equity for all employees at all levels
Industry-leading health benefits that are applicable per country of residence for all our full-time employees
Company-paid Life Insurance
Home Internet stipend
Professional allocation for your growth and development
One-time allowance to assist with your home office setup
Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive