This role ensures the success of EAP On-site Clinicians nationally by acting as the primary liaison between them and the Clinical Manager, while managing supporting administrative tasks. Responsibilities include leading clinical team meetings, overseeing administrative procedures like clinical audits, and performing ongoing managerial duties such as performance reviews and recruitment processes for the clinicians.

Practicum Student providing therapy and case management for at-risk children

Crisis Counselor providing disaster mental health support in impacted communities

The Case Manager utilizes a collaborative process of assessment, planning, implementing, coordinating, monitoring, and evaluating services to meet members' health and social needs, acting as a liaison between members, responsible parties, providers, and internal stakeholders. Responsibilities include conducting comprehensive health assessments, developing care plans, serving as a health coach, and facilitating appropriate treatment through team collaboration.