• Maximize sales and market share of refractory products and services for process industries customers. • Develop and maintain multi-level relationships across customer organizations. • Identify opportunities to increase revenue through material, service offerings, and margin optimization. • Build strong supplier–end-user relationships to ensure long-term partnerships. • Monitor and respond to political, economic, competitive, and production trends affecting the process industries. • Achieve customer-specific targets including sales volume, turnover, inventory day-on-hand (DOH), and margin. • Maintain CRM records including customer contacts, call reports, opportunities, market share, and competitor activity. • Submit reports detailing customer production, competitor movements, new projects, and market insights as needed. • Provide strategic updates on product performance, application innovations, and service enhancements. • Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency. • Oversee demand cycles including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking. • Negotiate favorable payment terms and ensure timely collections. • Coordinate daily schedules of sales activities and service personnel. • Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts. • Support customer refractory installation and application troubleshooting. • Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.