• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale. • Strategic builder who can operate effectively in ambiguity and create structure where none exists • Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy. • Develop and standardize upsell/cross-sell playbooks for the mid-market segment. • Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.