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Manager, NGP VAN Support

ManagerManagerFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

58 days ago

Salary

$80.8K - $105K / year

2 yrs expEnglish

Job Description

• Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution • Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability • Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues • Take ownership of queue management, documentation, and help implement team processes for case handling and phone service • Collaborate with NGP VAN Support Leadership on training plans for new hires

Job Requirements

Proven experience (2+ years) in a management role within client services or a related field
Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains)
Strong leadership, conflict resolution, and negotiation skills
Demonstrated ability to manage complex processes and resolve operational issues
Excellent communication and interpersonal skills
Ability to think strategically while executing on the details