• Manage and resolve property damage, general liability, product liability, auto, and workers’ compensation claims from initial report through closure. • Conduct thorough investigations including interviews, document review, and evidence collection. • Analyze incident facts to determine coverage, liability, and exposure. • Coordinate with third-party administrators, insurers, attorneys, and field personnel. • Maintain detailed and accurate claim files in compliance with company requirements and regulatory standards including reserving. • Prepare written summaries, status updates, and reporting dashboards for leadership. • Track trends and contribute to root-cause analysis that drives risk reduction. • Negotiate settlements within assigned authority levels to achieve cost-effective outcomes. • Review invoices, legal bills, and documentation to ensure accuracy and alignment with Otis’s guidelines. • Partner with Field Operations and Safety teams to understand incident drivers and support preventive actions. • Support internal audits and compliance reviews. • Communicate professionally with customers, claimants, attorneys, and insurers. • Uphold Otis’s commitment to safety, fairness, and service excellence throughout the claims process.