• Lock loans with investors and internal LOS; research and complete re-locks; revise lock and extension request in a timely and professional manner • Manage the Lock Desk queue in a timely manner by providing support to Loan origination units as needed • Enforce AmeriSave Rate Lock Policy while working closely with Loan Officers and Operations Staff • Aid production support staff in challenging pricing situations such as High-Cost exceptions, HPML credits, etc. • Offer solutions and work with the Lock Desk Manager and Information Technology Team to maintain accuracy of internal pricing engine to improve system processes and performance • Process requests and lock cancellations with investors