Passport
Global Growth, Built for Brands
Customer Success Manager – In-Country
Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 201-500Since 2017Company SiteLinkedIn
Location
United States
Posted
63 days ago
Salary
Not specified
Seniority
Senior
Bachelor Degree2.5 yrs expEnglish
Job Description
• Work closely with Head of Strategic Accounts and Vice President of Customer Success to align growth strategies
• Serve as a go-to resource for key customer stakeholders
• Collaborate with product and engineering to develop product enhancements to support customers
• Make it your mission to create an exceptional Passport experience for customers
• Travel to client sites to build relationships with customers
Job Requirements
- 2-5 years work experience in account management or customer success
- eCommerce and Salesforce experience are a bonus
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients’ business goals, anticipate future needs, and identify solutions
- Bachelor’s degree or equivalent experience
- Significant customer interaction and strong interest in building relationships
- Creative problem-solving skills that you want to apply in an ever-evolving environment
- Self-motivating team player who can work cross-functionally and multi-task
Benefits
- health insurance
- paid time off
- flexible work arrangements
- professional development opportunities
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