As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
Customer Success Manager
Location
Utah
Posted
59 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree (or equivalent experience)
- Several years of experience in customer success, account management, or client services in a SaaS and preferably healthcare-tech environment.
- Familiarity with healthcare revenue cycle, clinical documentation improvement (CDI), utilization management, or related domain is a plus.
- Strong communication and relationship-building skills: able to engage both operational and executive stakeholders.
- Metrics-driven mindset: define success and monitor key outcomes.
- Comfortable navigating ambiguity in a fast-growing organization, and influencing cross-functional teams.
- Experience with CRM/CS tools (e.g., Salesforce, Gainsight) preferred.
Benefits
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
- Flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
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