• Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support. • Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay. • Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience. • Oversight, monitoring, and management of the Prior Authorization Process, ensuring timely submission of authorization requests. • Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations. • Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges. • Be part of a culture that values adaptability, resilience, and continuous improvement.