• Host wedding consultations with customers over video consultations, orienting them with their wedding vision while helping them find their dream wedding stationery • Upsell and cross-sell during all consultations to help the customer find the best possible stationery for their Wedding • Serve as a dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted • Answer questions about Minted’s full suite of products and services, customization, assistance with how to place orders, and how to access a Designer • Liaise with other departments when the customer needs additional support or services • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies • Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience • Identify opportunities for improving the customer experience and merchandise, and share those with leadership • Actively support revenue growth by leveraging soft sales strategies and tactics, while closely aligning with the Minted brand and ensuring that customers feel comfortable throughout the process • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs