LaunchDarkly
Empowering all teams to deliver and control their software.
Senior Field Operations Manager, Growth – EMEA
Location
New York
Posted
60 days ago
Salary
$116K - $187K / year
Professional Certificate8 yrs expEnglish
Job Description
• Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs.
• Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view.
• Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership.
• Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution.
• Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs.
• Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews.
• Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls.
• Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps.
• Operationalize core sales processes (e.g., opportunity management and inspection standards) within weekly and monthly rhythms.
• Clarify purpose, inputs, and expected outcomes for “run-the-business” activities to reduce duplication and improve execution quality.
• Work closely with Sales Enablement to ensure programs are implemented smoothly, reinforced through managers, and adopted consistently in the field.
• Partner with RevOps and Systems teams to translate field pain points into clear, actionable system or process requirements.
• Support major tool and process rollouts by helping define field readiness, sequencing, and adoption risks.
• Collaborate with Marketing and Campaign teams to improve campaign follow-up reliability, including ownership, timing, and tooling expectations.
• Serve as a first-line escalation point when sales processes or workflows break, routing issues to the appropriate owner and ensuring closure.
• Track key performance indicators related to pipeline health, forecast accuracy, and execution quality to identify trends and risks.
• Use data and field insight to inform recommendations, prioritize improvements, and refine workflows over time.
• Document and scale best practices across regions while allowing for regional nuance.
• Continuously refine field guidance based on performance data, leader feedback, and observed execution gaps.
• Support preparation for quarterly and monthly business reviews by helping clarify focus areas, storyline, and key metrics.
• Synthesize themes, risks, and action items from reviews into durable artifacts and clear follow-up plans.
• Ensure review outputs translate into next-step priorities and operating adjustments, not just presentations.
Job Requirements
- 8+ years of experience in field operations, revenue operations, sales programs, enablement, or a related GTM role.
- Experience supporting Growth, Corporate, Mid-Market, SMB, or other high-velocity sales teams.
- Strong understanding of sales processes, opportunity management, and inspection frameworks.
- Hands-on experience partnering with sales managers and leaders on forecasting, pipeline health, and deal execution.
- Firsthand experience in sales or as an SDR in a SaaS environment.
- Experience working with Salesforce, Gong, forecasting workflows, and enablement platforms (e.g., Highspot, Saleshood, or similar).
- Strong project management, organizational, and communication skills.
- Comfortable managing multiple priorities in a fast-moving, evolving environment.
- Experience partnering cross-functionally with Enablement, RevOps, Marketing, Product Marketing, and Data & Insights teams.
Benefits
- Restricted Stock Units (RSUs)
- health, vision, and dental insurance
- mental health benefits
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