• Serve as the primary point of contact for customers, delivering outstanding service and support • Build and maintain strong relationships to ensure customer satisfaction and loyalty • Respond to inquiries and resolve customer issues promptly and efficiently • Provide detailed product information, including pricing, availability, and order status • Monitor and track customer orders to ensure timely and accurate delivery • Keep customer accounts updated and maintain thorough records • Collaborate with internal teams, including sales, marketing, and operations, to optimize the customer experience • Gather and communicate customer feedback to contribute to continuous improvement initiatives • Assist with administrative tasks such as data entry and reporting