• Responsible for the strategic oversight and operational leadership of the credit balance resolution and underpayment detection functions. • Manage a team of internal staff and external vendors dedicated to identifying, resolving, and preventing payer and patient credit balances. • Dispute inappropriate refund requests from payers and monitor takebacks for validity. • Ensure timely and accurate refund processing. • Design and implement processes to detect underpayments and develop actionable reporting. • Drive process improvements using data and technology. • Build and maintain processes to proactively detect payer underpayments including setting thresholds and exception reporting. • Develops and manages technology to supplement team activities and monitors results for efficiency.