• The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships. • This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs. • Lead high-performing client success and engagement teams, driving measurable client outcomes. • Influences product and operational strategy, ensuring Vatica + Cozeva are positioned as indispensable partners in advancing value-based care. • Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints. • Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance. • Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity. • Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights.