• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Has ability to assess quality of information given and ask pertinent questions to stakeholders • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and may influence others' options on particular topics • May guide others to consider a different point of view • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships • Establish contact to provide on-going technical and business support to assigned customers • Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE • Be responsible for developing outage scope/communicating scope to FieldCore • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders • Be responsible for managing the Outage 360 process and processing of Change Orders • Lead direction for all emergent/forced outage resolution • Organize pre-outage, post-outage and outage milestone meetings • Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize.