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Account Manager

Account ManagerSalesFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany Site LinkedIn

Location

Ohio + 3 more

Posted

73 days ago

Salary

$47.0K - $112.2K / year

Bachelor Degree2 yrs expExperience acceptedEnglish

Job Description

• Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth. • Compiles complex client data, focusing on account performance to identify opportunities for upselling products. • Assists the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets. • Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes. • Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience. • Provides business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement. • Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience. • Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction. • Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.

Job Requirements

2+ years work experience in employee benefits industry, account management or customer service experience.
Working knowledge of problem solving skills.
Excellent verbal and written communication skills.
Availability to travel up to 10% (possible out of state travel).
Experience with Self-funded accounts (preferred).
An active resident insurance producer license, as required by state law or the ability to obtain an insurance producer license within 60 days of start date (preferred).
Stop Loss background (preferred).
Bachelor's degree preferred and/or relevant work experience.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.