• Own and grow a portfolio of strategic public sector accounts, with accountability for net-new bookings, expansion, and long-term revenue growth. • Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem. • Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives. • Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays. • Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach). • Leverage your public sector and social impact expertise to design scalable engagement models that amplify reach and measurable outcomes. • Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access. • Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities. • Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor. • Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution. • Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback. • Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy