• Foster lasting relationships and promote organic growth with clients and vendors through value-added strategic analyses and consultative solutions. • Provide a superior level of proactive client focus and teamwork. • Leverage industry knowledge to promote key client and vendor satisfaction, leading to client retention and organic growth. • Forge relationships with client C-Suite Executives. • Demonstrate ownership for the resolution of issues escalated by partners and serve as a liaison to various internal departments, advocating for both Ascensus and its partners. • Deliver superior service to strengthen relationships and capture a greater share of business/services from clients/vendors. • Review existing book of business to identify retention and cross-sell opportunities to meet revenue goals. • Manage expenses, identify departmental growth and process improvement opportunities, and lead projects that fulfill departmental objectives. • Lead efforts to conduct ongoing prospective market analysis and initiatives related to the establishment of new client/vendor relationships and the creation of additional value for existing relationships. • Gather and analyze data associated with clients/vendors and conduct outreach activities including regularly scheduled calls, annual reviews, and reporting. • Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function. • Ensure that all contractual obligations for key partnerships are met. • Identify unique client characteristics or concerns and analyze the impact on the contractual agreement. • Negotiate contract amendments and pricing structures, as applicable. • Assist with other tasks and projects as assigned. • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.