• Oversees the day-to-day PreTax administration for Employers and Partners • Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements • Utilize CRM tool to document and review all client activity • Assist clients with billing questions, payments, and invoices • Resolve Employer and Partner Escalations • Partnering with internal team as needed • Provide necessary Reporting for Employer Groups • Proactively identifies potential issues and provides resolution when needed • Complete annual renewal process for assigned employer groups • Act as liaison between client and IT technical and operational teams • Communicate with internal teams about changes in Employer Group plans to ensure group loyalty