Assurant
Helping people thrive in a connected world.
Director, Network Strategy
Location
Alaska + 1 moreAll locations: Alaska, Hawaii
Posted
31 days ago
Salary
$103.8K - $173.3K / year
Bachelor Degree10 yrs expEnglish
Job Description
• Direct team of 8 individual responsible for Service Delivery Network strategy, analytics and outcomes consistent with Customer Experience, Client, Financial and Quality expectations.
• Define, quantify, implement and optimize national Service Network strategies and solutions
• Partner with the Account Management team to gain understanding of client needs and drive alignment regarding Service Delivery solutions for clients and end users.
• Work across departments in support of seamless operation to develop common requirements and business processes to leverage key suppliers and overall supplier portfolio.
• Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.
Job Requirements
- A minimum of 10 years senior operations, supply chain and service delivery management experience
- 7-10+ years of experience leading national customer facing sales, service, and operations solutions
- Bachelor’s degree in Business, Finance, Logistics or related field
- MBA Preferred
- Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
- Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
- Demonstrated ability to manage the P&L of a multi-million dollar business
- Proven ability to build and manage team of inspired individuals
- Advanced problem-solving skills
- Proven ability to manage within a rapidly changing, high intensity business environment
- Proven effective communications skills leveraged internally and with external clients
- Proven ability to develop and communicate complex concepts
- Excellent analytical skills
- Demonstrated project development and completion skills
- Demonstrated strategic planning and financial projection skills
- Ability to work independently and in a team environment
- Bachelor’s degree in Business, Finance, Logistics or related field
- MBA Preferred
- Rapid Change, high intensity environment
- Travel up to 25%
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
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