• Own the product vision and roadmap for customer onboarding and implementation software platforms, focusing on scalability, consistency, and time-to-launch. • Lead product discovery with internal users and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact product opportunities. • Translate user needs and business goals into clear product requirements, user stories, and success criteria for software systems and workflows. • Partner closely with Engineering and Product Design to break down complex configuration and deployment needs into intuitive, user-centered experiences. • Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment. • Communicate product direction, tradeoffs, and progress clearly to cross-functional stakeholders across Engineering, Sales, Customer Success, and Operations. • Define and track product success metrics, using insights to guide iteration and continuous improvement. • Support the rollout and adoption of new capabilities, ensuring solutions are usable, reliable, and scalable in real-world environments.