• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts • Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team