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Director of Service Alignment
Location
Colorado + 5 moreAll locations: Colorado, New Hampshire, North Carolina, South Carolina, Virginia, West Virginia
Posted
87 days ago
Salary
$185K - $205K / year
Job Description
Job Requirements
- 7–10+ years in system architecture, enterprise systems engineering, or IT operations leadership.
- Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules.
- Experience aligning service expectations around PSA, RMM, CPQ, and related modules.
- Proven experience managing teams, including specialized technical roles.
- Strong understanding of MSP service delivery operations, ITIL-based processes.
- Hands-on experience with automation, scripting, workflow design, and API integrations.
Benefits
- Health insurance
- Professional development opportunities
- Employee benefits
- Flexible work arrangements
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