• Oversee and manage the functions of the quality improvement program • Provide support to staff and communicate with departments for daily quality improvement functions • Review and analyze reports, records, and directives • Confer with staff to obtain data such as new projects and problems encountered • Verify data for government program requirements and ensure compliance • Prepare reports for management on work function activities • Evaluate current procedures and develop improved procedures • Collaborate with appropriate departments for complaints and appeals resolution • Monitor and analyze costs and participate in budget preparation