AI voice agents for trades. Every call, text, and chat—handled right, every time. Fully integrated with ServiceTitan.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

85 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Own the end-to-end success of a portfolio of mid-market and enterprise customers • Lead onboarding and implementation for multi-location operators, ensuring fast time-to-value • Drive adoption and measurable ROI by helping customers operationalize Voice AI across their businesses • Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts • Build trusted relationships with operators, call center leaders, and executive stakeholders • Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback • Act as the voice of the customer, translating insights into product improvements and roadmap priorities

Job Requirements

3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company
Proven ability to manage complex, high-touch customers and drive long-term value
Comfortable working with operational and executive stakeholders across growing organizations
Data-driven and outcomes-focused—you tie product usage to business impact
Strong communicator who can explain technical concepts in clear, practical terms
Thrives in fast-moving environments with real ownership and accountability

Benefits

Proven Scale: $7M ARR today, $10M ARR run-rate, and rapidly expanding
World-Class Backing: $27M raised and a Series A led by Khosla Ventures
Real Customers, Real Impact: Our Voice AI runs the front lines of home services businesses every day
Customer-Obsessed Culture: Empathy and outcomes drive everything we build and ship
Growing Team
Career Growth: Join at a moment where strong CSMs grow quickly alongside the company