• Handle patient questions, complaints, and concerns • Explain policies and procedures to the patient • Ensure inbound calls are handled timely, efficiently, and appropriately • Explain patient balances and collect payment from patients • Review patient information to determine why claims were not paid, update accordingly and resubmit • Notate accounts with current actions and follow up appropriately • Communicate with appropriate Clinic Administrator (CA) regarding patient complaints • Communicate with posting and billing departments regarding possible errors on patient accounts • Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding • Communicate to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company • Cooperate and maintain good rapport with staff, clients and Management team • Maintain a professional approach with confidentiality • Assure protection and privacy of health information as attained through written, electronic or oral disclosures • Seek guidance and remain knowledgeable of, and comply with, all applicable federal and state laws, as well as company policies and procedures • Other duties as assigned