• Lead Mission-Critical Support for major ERP, Database, Middleware, BI and other products of Oracle, IBM, TIBCO, SAP, Microsoft, BMC & other major software providers. • The support delivery will include working with products from these vendors and technology stack required to run major ERP systems including eBusiness Suite, JD Edwards, Siebel, ATG/Endeca, Cognos and TM1. • Be a proactive contributor to the Support and Manage Service delivery, which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. • Responsible for the creation, growth, and evolution of a strong, cohesive team to support the Rimini Street Support & Manage practices. Including monitoring skill requirements, guiding the sourcing and hiring of the best candidates, utilizing industry contacts to attract top talent, etc. for the region. • Develop relationships and build visibility of the Rimini Street brand in the market. • Represent Service Delivery capabilities to prospective customers during on-site visits. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Provide in-depth understanding of ITIL and support delivery processes. • Support Sales during the sales cycle by articulating Rimini street value proposition including the support delivery quality and value.