• Drive Product Enhancements: Monitor long-term projects for optimization opportunities and work with cross-functional teams to implement improvements. • Turn Feedback into Action: Collect and evaluate user feedback through surveys and direct interactions with veterinary clinics and pet parents. • Support Key Initiatives: Collaborate with onboarding and support teams to remove roadblocks and create seamless customer experiences. • Shape Product Documentation: Build out feature documentation to align business and engineering teams on new and existing functionality. • Lead Small Feature Developments: Manage 1-2 low to mid-level feature builds, defining requirements, ensuring smooth engineering handoffs, and conducting QA testing. • Train Internal Teams: Educate departments on new product features to ensure consistency in customer interactions and maximize feature adoption.