• Understand the center’s key KPIs and financials to make informed and responsible business decisions • Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service • Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. • Daily, Weekly, and Monthly cleaning and maintenance of the center • Delegate center tasks amongst the center team to ensure consistent execution • Manage center-level employee issues and manage appropriate documentation • Set and communicate coach schedules using appropriate scheduling and communication platforms • Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool • Responsible for sales, as well as delegating responsibilities to the center staff team • Finalize sales and bookings that are generated through online self-sign-up flow • Source and attend local events to increase brand awareness, and drive incremental leads and memberships • Foster a coaching culture - see something, say something • Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality • Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates • Ensure candidates complete all paperwork to comply with company policy and law • Lead coaching candidates through the training process and required evaluations • Manage and support the ongoing professional development of staff through LearnUpon • Lead Center level staff meetings focused on - development, productivity, programming, and product • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers • Attend weekly leadership meetings • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands • Create positive interactions with students and families before, during, and after class • Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it • Demonstrate and manage the implementation of various programming and curriculum elements • Use the KS Coaches App to record and provide data (attendance, awards, etc.) • Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight • Lead monthly center staff meetings focused on culture, development, product, and performance • Approximately 3-5 coaching hours per week