• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with OSHA safety standards. • Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services. • Conduct quality control inspections to ensure adherence to IICRC standards and company protocols. • Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations. • Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards. • Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training. • Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction. • Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators. • Assist in developing and implementing new procedures to streamline operations and improve service delivery. • Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order. • Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.