• Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors • Responsible for ensuring quality assurance during the implementation of technical updates • Identifying issues, and ensuring the successful deployment of solutions that align with business needs and user expectations • Prepare test plans for assigned technical updates to ensure alignment with project goals • Create test cases for all relevant scenarios to validate system functionality • Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements • Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA) • Identify, document, and track defects, issues, and enhancement requests using JIRA • Work closely with stakeholders and cross-functional teams to gather feedback • Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes • Collaborate with the training department on company announcements, SOPs, and workflows • Validate implanted changes in production • Work with operations departments to identify opportunities for improvement of processes