Senior Implementation Consultant

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 1,001-5,000Company SiteLinkedIn

Location

United States

Posted

110 days ago

Salary

$120K - $160K / year

Bachelor Degree6 yrs expEnglishSQL

Job Description

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Breakdown hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems • 40-50% travel required

Job Requirements

  • 6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Comfortable working with data and proficiency in SQL + Excel
  • SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • Proficient in Retool, Google Suite is a plus
  • Experience in the RCM (Revenue Cycle Management) space is a bonus

Benefits

  • Offers Equity

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