CrowdStrike logo
CrowdStrike

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Implementation Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 5,001-10,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

122 days ago

Salary

$86K - $135K / year

Seniority

Mid Level

2 yrs expEnglishAWSAzureCloudVMware

Job Description

• Onboard new customers and perform project management activities, including tracking deployment progress and issues • Assist & guide customers to deploy and operationalize the IDP solution • Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc. • Document troubleshooting guides, KBs and problem resolution steps • Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product • Work internally with cross-functional teams and leadership to escalate customer issues to support and product • Deliver effective technical & customer support to a customers within different industries globally

Job Requirements

  • Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes
  • Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable)
  • Knowledge of protocols such as Kerberos, LDAP/S and NTLM
  • Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
  • Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)
  • Enterprise security-related experience
  • Problem solver/ability to conceptualize & deliver solutions
  • Experience documenting technical issues and providing guidance for technical teams & customer
  • Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)

Benefits

  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities

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