• Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding. • Act as a trusted advisor, understanding each customer’s business goals and ensuring all activities align with their success. • Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization. • Develop and execute tailored onboarding and implementation plans that align with customer objectives. • Oversee setup, configuration, and training to ensure a seamless and timely go-live experience. • Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness. • Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform. • Maintain up-to-date educational materials and documentation to support self-service learning. • Monitor customer adoption, satisfaction, and progress toward key milestones. • Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn. • Partner with sales, product, and support teams to provide a cohesive, consistent customer experience. • Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement.