• Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live • Configure product settings, permissions, and workflows • Subject matter expert for API integrations and data migration • Troubleshoot setup issues and coordinate with Support or Engineering as needed • Own onboarding timelines, milestones, and deliverables • Manage customer expectations and keep implementations on track • Communicate progress, risks, and next steps clearly • Train customers on product functionality and best practices • Ensure customers understand how to achieve their desired outcomes • Document configurations and onboarding decisions for handoff to CS • Partner closely with Sales, Customer Success, Product, and Support • Provide feedback on onboarding friction, product gaps, and common blockers • Contribute to onboarding documentation and implementation playbooks