• Under the direct supervision of the Collections Supervisor or Manager, responsible for effective and efficient accounts receivable management of assigned payers • Collections efforts on outstanding accounts include telephone contact with payers, work collection reports and correspondence, audit accounts, appeal denied claims as necessary • Update accounts as necessary, identify carrier related denial trends and meet departmental productivity standards • Coordinate the transfer of patient responsibility and work accounts that require additional insurance collection follow-up • Reviews, evaluates, and forwards manual paper claims to payers that do not accept electronic claims or that require special handling • Document billing activity on the patient account; ensure compliance with all applicable billing regulations and report any suspected compliance issues to departmental leaders • Reviews claims for accuracy and coordinates with ancillary departments as needed to provide information for audits and/or record reviews • Based on electronic payers’ error reports, makes appropriate corrections to optimize the electronic claims submission process • Pursue prompt follow-up efforts on aged accounts, which may involve helping to formulate written appeals • Accurately documents all follow up on the account to ensure there is an accurate record of the steps taken to collect on an account • Monitors claim rejections for trends and issues; reports these findings to the lead biller and other departmental leaders • Practices excellent customer service skills by answering patient and third-party questions and/or addressing billing concerns in a timely and professional manner • Assists in reviewing and/or resolving credit balances • Participates in general or special assignments and attends required training