• Serve as the senior commercial leader for high-growth, high-revenue strategic accounts • Responsible for setting and executing account strategies that drive sustainable revenue growth and long-term partnership value • Cultivate executive-level customer relationships, translating customer priorities into actionable initiatives • Ensure the delivery of tailored, high-impact solutions • Initiate enterprise-level strategic account planning and relationship development to maximize revenue and share of wallet (SOW) growth for assigned accounts • Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities, guide solution development, differentiate Creation’s value proposition, and strengthen strategic partnerships • Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value • Lead commercial engagement activities, including adherence to contract terms, pricing structures, and technical specifications, to optimize financial performance • Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery • Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness, alignment, and continuous improvement • Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models, drive operational excellence, and strengthen long-term competitive advantage • Drive partnerships with Operations and cross-functional teams to align customer objectives, foster accountability, and deliver integrated solutions that advance business goals • Proactively address issues, resolve conflicts, and manage escalations to promote customer satisfaction and mitigate risks • Manage and streamline internal reporting, including SBRs, KPIs, and pipeline updates, to promote transparency and enable strategic, data-informed decisions • Contribute to company-wide projects, initiatives, or other responsibilities as assigned