• Assist with scheduling and coordinating internal and external meetings. • Prepare agendas, minutes, and meeting materials. • Coordinate with providers on agenda updates and additional items. • Maintain department policies, procedures, and SOPs. • Maintain provider training resources. • Maintain department WIKI pages in Confluence. • Manage special projects using Atlassian, Confluence, and Azure. • Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness. • Support the implementation of new processes, tools, or systems utilized to support billing services. • Utilize strong problem-solving skills to address challenges and find efficient solutions. • Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment. • Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders. • Provide support to Billing & Provider & Member Engagement departments as needed. • Other duties and projects as needed.