• Serve as a compassionate first point of contact for patients via phone, email, and messaging platforms. • Schedule appointments, manage provider calendars, and coordinate follow-ups using practice management tools such as PracticeQ and Spruce Health. • Support intake processes by gathering necessary documentation and ensuring patient records are complete and organized. • Assist with insurance-related tasks, eligibility checks, and basic administrative workflows as needed. • Maintain accurate digital files, notes, and communication logs to ensure timely, coordinated care across the clinic. • Provide empathetic support to patients navigating sensitive situations, demonstrating emotional intelligence and professionalism. • Uphold confidentiality standards and handle protected health information with care. • Collaborate with the clinical and administrative team to ensure smooth day-to-day operations and a positive patient experience.