Haus
Your Growth Co-Pilot
Manager, Enterprise Measurement Strategy
Location
United States
Posted
115 days ago
Salary
$220K - $240K / year
Bachelor Degree6 yrs expEnglishSwitching
Job Description
• Mentor and coach a team of Measurement Strategists, fostering their professional growth and ensuring their success in managing customer relationships and driving value.
• Oversee the overall health and success of your team's customer portfolio, ensuring high customer satisfaction, retention, and growth.
• Develop and implement best practices and standardized workflows for the Measurement Strategy team, optimizing for efficiency and consistency.
• Facilitate knowledge sharing and collaboration within the team, ensuring that insights and learnings are leveraged across all customer engagements.
• Co-design experimentation roadmaps with customers, considering their media plan and operating goals to plan the best use of their testing slots and driving them toward a continuous experimentation program
• Shepherd customers through the entire experimentation process, from design, to implementation, interpretation, and action steps
• Advise customers on best practices in order to maximize value and ROI from the platform; empower our customers to connect their business questions with Haus product offerings
• Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations
• Identify risks or escalations and manage those with a complete ownership mentality while bringing in necessary internal resources
• Contribute to the team with the creation of collateral, resources, playbooks, and workflows that balance quality of service with designing for scale
• Represent the Measurement Strategy team's needs and insights to cross-functional leadership, advocating for resources and product enhancements that will benefit our customers.
Job Requirements
- You have 2+ years proven experience leading and developing high-performing Account Management or Customer Success teams within a SaaS environment, including building scalable playbooks, processes, and customer engagement strategies that drive retention and growth
- You have 6+ years of experience as a growth marketer or in a marketing science role, with deep empathy for growth marketers’ measurement needs
- You have experience navigating complex Enterprise client stakeholder teams, environments, and business challenges
- You have a fluent understanding of paid media buying
- You might describe yourself as a ‘measurement nerd’. You light up when you talk about experimentation and you get tons of energy from data analysis and storytelling
- You have experience in a customer relationship management role and have the ability to interact and collaborate with key stakeholders within customer organizations
- You are a wizard of productivity. Coworkers are in awe of your ability to produce very high quality work at a rapid pace and while context-switching across tasks
- You have a demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
- You are scrappy and resourceful; you unpromptedly fill any gaps necessary to keep your customers happy
- You have strong written communication and experience presenting to customers and executives, particularly in an Enterprise environment.
Benefits
- Flexible PTO - take time when you need it!
- Equity – Startup environment with part-ownership in our successes
- Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best
- WFH stipend to support the set up you need to be productive
- Events & Offsites – opportunities to connect and celebrate in real life!
- Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
- New Parent Leave – take time to welcome your newest Hausmate
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