• Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management • Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product/service adoption • Build deep relationships with key client members to generate trust and shared goal mindset • Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals (Affinity, Government, DTC) • Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services • Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value • Oversee standard reporting, issue resolution, and process improvements to enhance partner experience • Develop KPIs and performance tracking metrics to assess and improve partner success • Present insights and strategic recommendations to internal leadership and partner stakeholders • Lead Sales and Business Development teams in cultivating and securing new Carrier partnerships • Lead partner onboarding and implementation, managing expectations around charge rates (if upfront or % of savings), reporting, marketing, and customer engagement • Develop and maintain pricing grids for all products, working with finance to factor in economic return, as well as competitive intel and strategic decisions on client growth and retention • Leverage data and competitor/market insights to identify and refine prospect lists based on performance results and strategic plans • Establish and refine go-to-market strategies for launching and scaling Carrier partnerships • Build wholesaler/stakeholder relationships with critical intermediaries (Reinsurers, TPAs, Industry alliances) • Proactively identify new partnership opportunities and assist in outreach and contract negotiations • Identify and manage external marketing for CareScout via trade shows, conferences, presentations, podcasts, sponsorships, etc.