• Build and maintain long-term, strategic relationships with Law Enforcement agencies nationwide. • Drive adoption and continued engagement of the First Due platform across all levels of the department. • Lead recurring executive and operational business reviews with Chiefs and Command Staff. • Proactively identify at-risk accounts and take action to strengthen satisfaction and retention. • Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities. • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities for the Law Enforcement suite. • Deliver targeted education, enablement, and engagement programs designed to drive utilization and measurable outcomes. • Maintain accurate account health metrics, usage rate, and renewal forecasts. • Represent the voice of the customer internally while advocating for First Due's vision and best practices externally. • Participate in user groups, conferences, and regional events to strengthen relationships within the Law Enforcement community.