Client Success Manager – Relationship Management

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 1995H1B No SponsorCompany Site LinkedIn

Location

New Jersey

Posted

127 days ago

Salary

$85K - $95K / year

3 yrs expEnglish

Job Description

• Cultivate strategic relationships to understand evolving needs and identify opportunities for growth • Ensure smooth transition from implementation to post-live status • Prepare and deliver comprehensive annual/quarterly business reviews for clients • Conduct regular cadence check-ins across an established book of business (+100 clients) • Manage inbound client requests, including de-escalation needs, questions related to integration opportunities, third-party software solutions, and Accordant’s proprietary software solutions and serve as a liaison across departments for resolution • Identify potential upsell leads and work closely with sales team to ensure correct solution is in place for client needs

Job Requirements

3+ yrs Client Experience / Success / Customer Service background with a proven track record in both sales and client retention
2+ years experience with Sage Intacct
1+ yr of Experience Managing a large book of business (100+ clients)
Ability to navigate complex or escalated client relationships
Ability to multi-task with strong prioritization skills
Exceptional communication skills (verbal and written) to multiple levels of organizations, inclusive of C-suite
Ability to navigate ambiguity and build upon current processes to maximize efficiency
Previous experience with client metrics such as NPS, CSAT, and Voice of the Customer Data, and Client Health Scores
Knowledge of the construction industry
Proficiency in Salesforce
1+ yr Software / SaaS experience in a sales-focused role.