Florence Health logo
Florence Health

Creating a primary care system the world deserves.

Customer Success Manager, RN

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

129 days ago

Salary

$140K - $160K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives. • Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies. • Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions. • Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities. • Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health. • Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization. • Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction. • Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.

Job Requirements

  • Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)
  • Valid RN license (multi-state or compact license preferred).
  • Strong clinical judgment and understanding of primary care workflows and patient management.
  • Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes.
  • Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making.
  • Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams.
  • A proactive, results-oriented mindset with high self-accountability and initiative.
  • Enthusiasm for innovation, growth, and long-term impact—we’re looking for someone who wants to grow with Florence for at least two years and help shape our next chapter.
  • Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided.

Benefits

  • Opportunity to apply your clinical expertise in a cutting-edge, data-driven healthcare organization.
  • Work remotely with flexible hours and meaningful quarterly travel.
  • Be part of a mission-driven team transforming how primary care is delivered and rewarded.
  • Competitive compensation and professional growth opportunities within a rapidly expanding company.

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