Florence Health
Creating a primary care system the world deserves.
Customer Success Manager, RN
Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2018H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
129 days ago
Salary
$140K - $160K / year
Seniority
Senior
Bachelor Degree5 yrs expEnglish
Job Description
• Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives.
• Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies.
• Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions.
• Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities.
• Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health.
• Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization.
• Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction.
• Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.
Job Requirements
- Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)
- Valid RN license (multi-state or compact license preferred).
- Strong clinical judgment and understanding of primary care workflows and patient management.
- Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes.
- Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making.
- Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams.
- A proactive, results-oriented mindset with high self-accountability and initiative.
- Enthusiasm for innovation, growth, and long-term impact—we’re looking for someone who wants to grow with Florence for at least two years and help shape our next chapter.
- Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided.
Benefits
- Opportunity to apply your clinical expertise in a cutting-edge, data-driven healthcare organization.
- Work remotely with flexible hours and meaningful quarterly travel.
- Be part of a mission-driven team transforming how primary care is delivered and rewarded.
- Competitive compensation and professional growth opportunities within a rapidly expanding company.
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