• Supervise, mentor, educate and lead members of the bond operations team to ensure high quality and levels of service for surety programs. • Role to begin with one direct report but expectation is to grow the managerial duties in time. • Review bonds for quality control measurements. • Represent the company at various surety related functions. • Work as part of a team to manage the clients’ daily bond needs, including new and renewal requests. • Facilitate required information exchange between clients and underwriters to secure timely approvals, issuance and delivery of requested bonds. • Maintain and negotiate ongoing communications with clients, underwriters, agents and/or producers to ensure exceptional customer service. • Manage all administrative service delivery functions, including bond issuance, modifications, renewals, cancellations, invoicing and file and database management. • Assist in underwriting data collection and review for determining surety placement of new or transitioning business. • Work as part of a team to ensure high levels of customer service and quality of bond issuance. • Crosstrain and work closely with bond team, with emphasis on new business program placement or transitions, overseeing bond issuance and service.