Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Senior Technical Project Manager

Technical Project ManagerTechnical Project ManagerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany Site LinkedIn

Location

California + 4 more

Posted

128 days ago

Salary

$100K - $137K / year

Bachelor Degree8 yrs expEnglishPMP

Job Description

• Develop detailed project plans that define clear objectives, timelines, milestones, and resources for migration and community initiatives. • Establish and enforce project guardrails to manage scope, resources, and timelines effectively. • Identify, create, and manage workstreams, ensuring all aspects of the project are coordinated and aligned with overall goals. • Facilitate communication across teams to maintain alignment and momentum. • Establish an operating cadence with regular project updates, status meetings, and stakeholder communications to ensure transparency and accountability. • Analyze existing processes, document them comprehensively, and recommend optimizations to enhance efficiency and visibility. • Collaborate with cross-functional teams, including IT, Design, Strategy, and Marketing, to ensure cohesive execution and delivery. • Serve as the primary point of contact for stakeholders, addressing concerns and facilitating solutions. • Identify potential risks and issues early, developing strategies for mitigation and resolution to ensure project success.

Job Requirements

Bachelors Degree in Project Management, Business Administration, or a related field and/or 8 years of related experience
Advanced degree or certification (e.g., PMP, Agile) is a plus.
Proven experience (5+ years) managing projects, ideally within an online community or digital platform context.
Strong familiarity with online community platforms and an understanding of community management principles.
Excellent organizational, analytical, and problem-solving skills.
Exceptional written and oral communication skills, with the ability to document and communicate complex processes clearly.
Proficiency in project management tools and software (e.g., MS Project, Asana, Trello).
Experience in process improvement methodologies, such as Lean or Six Sigma, is advantageous.
Ability to work independently and as part of a team, demonstrating initiative and leadership capabilities.