• Establish and develop relationships with key client decision-makers to understand their healthcare strategy and goals • Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention • Partner with account team members to provide best-in-class member and client service • Support member issue resolution at client-level • Identify and contribute to process improvement efforts within the team • Responsible for management and execution of client contractual requirements • Responsible for client retention including execution of contract renewals • Analyze and interpret pharmacy claims data to identify clinical trends and insights for individual clients • Meet with clients to discuss clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical management strategies • Interpret current pharmacy and healthcare trends and provide proactive recommendations • Incorporate treatment & practice guidelines, clinical education, and pharmacy pipeline details into client presentations • Comprehend and effectively explain formulary and clinical programs to clients, including member experience • Communicate drug information to clients and respond to plan-specific clinical inquiries • Analyze and evaluate pharmacy benefit reporting and create ad-hoc reports as requested • Build and manage strong relationships with third-parties who also service our clients • Support general business needs and operations, as required • Certain times of year may require meeting participation, testing, claims review, or other requirements outside of standard business hours, including weekends. • Responsible for adherence to the client Code of Conduct, including reporting of noncompliance