• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating • Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor • Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales • Develop a strong understanding of the company’s products and services to effectively address customer needs • Effectively communicate with customers, both verbally and in writing, providing regular updates and reports • Collaborate with internal departments (sales, marketing, customer service) to meet customer needs • Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization • Ability to identify continuous improvement projects and other cross sell opportunities within an account • Assist with sales activities, such as preparing proposals and presentations • Successfully complete the DuBois field training programs • Utilize company analytics platform to prepare and present service reports • Comply with all DuBois’ safety procedures and complete the required training • Travel to customer sites for routine service visits and perform business reviews